Digital change management in schools: how to onboard staff

How can you effectively manage digital change in UK schools? Change management strategies for you to try.

School Apps for Parents

School Apps for ParentsParentapps TeamBefore technological advances it was challenging for schools to communicate with the parents of pupils en masse. Until very recently even with the progression of the Internet, school communication had improved vastly but still...

Benefits of joining a Multi Academy Trust

Plenty of schools are now moving towards academy status with more opportunity to innovate and provide higher levels of teaching.

How to support children adjusting to a new ‘normal’ in a school setting

School’s out for summer! Not that the previous term was traditional schooling per se, but still, the summer holidays are upon us. Although we’re all hoping for further relaxation of COVID restrictions, it has been announced already that schools are to return in September 2020, to start their new school year.

Why is effective communication in schools Important?

While most of the work done by schools is focused educating their pupils, many head teachers realise the importance of maintaining and constantly improving communication parents.

What do schools think of Parentapps?

Our latest app updates have been well received by our current customers – particularly during the coronavirus pandemic. Throughout this period, we have continued to provide a high level of customer support remotely and ensured school’s can communicate effectively!

What will education look like after COVID-19?

Education will undoubtedly look different after COVID – it already looks different. From social distancing measures to implementing new procedures to keep staff and children safe. Although this period has been stressful for everyone across the country, some changes could be made for the better.

What can our Homework Hub do for your school?

We brought forward the launch of our Homework Hub to help schools during the coronavirus pandemic. Parents and students can download and submit homework, as well as live chat with teachers. It’s already helped numerous schools through the pandemic, and would benefit your school too.

How to conduct a virtual job interview for your school

Coronavirus has put a lot of processes on hold, but interviewing candidates for new job roles still needs to be done. Using video conferencing tools like Zoom enables schools to interview and onboard new staff and teachers remotely.

How to use video marketing to showcase your school

Learn more about how video marketing can benefit your school with these helpful tips and advice.

Privacy Notice 


Who We Are 


Parentapps (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. 

Parentapps registered office is at Suite 111, 25 Goodlass Road, L24 9HJ and we are a company registered in England and Wales under company number 09005152. We act as the Data Processor when processing your data on behalf of the Data Controller. 

Our designated Data Protection Officer/Appointed Person is Kate Jones, who can be contacted at or 0151 728 3460. 



Information That We Collect 


Parentapps processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. 

The personal data that we collect through our app:

  • Name 
  • Child’s Name 
  • Date of Birth 
  • Email 
  • Home Telephone Number 
  • Mobile Telephone Number 
  • Medical information 


The personal data we collect via forms on our website for support and sales enquiries:

  • Name 
  • Email 
  • Home Telephone Number 
  • Mobile Telephone Number 
  • Job title 
  • Company name
  • School name (for parent/guardian’s requesting help with their child’s school app)
  • IP address
  • Cookie identifier


We collect information in the below ways: 

  • Forms within our apps 
  • Forms through our website 
  • Forms with our parent booking systems 
  • Forms within our online shop 


How We Use Your Personal Data 


Parentapps takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. 

The purposes and reasons for processing your personal data are detailed below: 

  • Contact details for Data Controller purposes 
  • We may contact you for feedback/testimonials on products 
  • Support problems and follow up 
  • Updating Data Controller details 


Cookies (website only – not through our app)

Like most other websites, we track user interactions to see how people end up on our website and which pages they navigate through. Upon visiting our website you will be prompted to allow or disable cookie tracking. If you disable cookie tracking we will not have access to this data which is collected by Google Analytics and HubSpot. 


Your Rights 


You have the right to access any personal information that Parentapps processes about you and to request information about: 

  • What personal data we hold about you 
  • The purposes of the processing 
  • The categories of personal data concerned 
  • The recipients to whom the personal data has/will be disclosed 
  • How long we intend to store your personal data for 
  • If we did not collect the data directly from you, information about the source 


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information. 


If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Once a request has been made we will contact the Data Controller to process this request. 


Sharing and Disclosing Your Personal Information 


We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. 

Parentapps uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. 


WP Engine – We use WP Engine for servers and they act in the capacity of a processor on our behalf. For more information, please read their Privacy Notice at 

AWS – We use AWS for cloud-based servers and they act in the capacity of a processor on our behalf. For more information, please read their Privacy Notice at 

WONDE – We use Wonde for our Parentapp Connect to help schools better manage and securely control their data within our app platform. For more information, please see 


Website users only:

Google Analytics – We use Google Analytics for statistics on website visitors, demographics and their user journey. You can read more on Google’s privacy policy at 

HubSpot (Marketing and Sales Hub) – To create marketing campaigns and automation. To track the pages you have visited on our website and to collect and hold data from interested clients. For more information please see 


Safeguarding Measures 


Parentapps takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: 

  • SSL 
  • TLS 
  • Encryptions 
  • Pseudonymisation 
  • Restricted access 
  • IT authentication 
  • Firewalls 
  • Anti-virus 
  • Malware 


Transfers Outside the EU 


Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Parentapps does not transfer or store any personal data outside the EU. Consequences of Not Providing Your Data You are not obligated to provide your personal information to Parentapps, however, as this information is required for provide you with our services on behalf of our Data Controllers, we will not be able to offer some/all our services without it. How Long We Keep Your Data Parentapps only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. Special Categories Data Owing to the products, services or treatments that we offer, Parentapps sometimes needs to process sensitive personal information (known as special category data) about you, to process on behalf of the Data Controller. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so. Where we rely on your consent for processing special category data, we will obtain your explicit consent through registration form within this app. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so. If you consent to us collecting and using your race, ethnic origin, politics, religion, biometrics (where used for ID purposes) and health for the purposes stated above, please check the box and sign within the registration form. Suite 111, Goodlass Road. Liverpool L24 9HJ Tel: 0151 728 3460 Copyright © 2020 Lodging A Complaint Parentapps only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. 


This policy was updated on 12th June 2020.