Digital change management in schools: how to onboard staff

How can you effectively manage digital change in UK schools? Change management strategies for you to try.

School Apps for Parents

School Apps for ParentsParentapps TeamBefore technological advances it was challenging for schools to communicate with the parents of pupils en masse. Until very recently even with the progression of the Internet, school communication had improved vastly but still...

Benefits of joining a Multi Academy Trust

Plenty of schools are now moving towards academy status with more opportunity to innovate and provide higher levels of teaching.

How to support children adjusting to a new ‘normal’ in a school setting

School’s out for summer! Not that the previous term was traditional schooling per se, but still, the summer holidays are upon us. Although we’re all hoping for further relaxation of COVID restrictions, it has been announced already that schools are to return in September 2020, to start their new school year.

Why is effective communication in schools Important?

While most of the work done by schools is focused educating their pupils, many head teachers realise the importance of maintaining and constantly improving communication parents.

What do schools think of Parentapps?

Our latest app updates have been well received by our current customers – particularly during the coronavirus pandemic. Throughout this period, we have continued to provide a high level of customer support remotely and ensured school’s can communicate effectively!

What will education look like after COVID-19?

Education will undoubtedly look different after COVID – it already looks different. From social distancing measures to implementing new procedures to keep staff and children safe. Although this period has been stressful for everyone across the country, some changes could be made for the better.

What can our Homework Hub do for your school?

We brought forward the launch of our Homework Hub to help schools during the coronavirus pandemic. Parents and students can download and submit homework, as well as live chat with teachers. It’s already helped numerous schools through the pandemic, and would benefit your school too.

How to conduct a virtual job interview for your school

Coronavirus has put a lot of processes on hold, but interviewing candidates for new job roles still needs to be done. Using video conferencing tools like Zoom enables schools to interview and onboard new staff and teachers remotely.

How to use video marketing to showcase your school

Learn more about how video marketing can benefit your school with these helpful tips and advice.

Parent FAQs.

We'll help you get your app back on track.

Activating account:
I cannot access the app/ I have not received an app invitation/I have tried activating but got an error message (invitation does not match user ID)?

You will need to contact your school/nursery and ask them to send you a new app invitation. If you still can’t activate your account, then please ask them to contact Parentapps and give permission for us to contact you directly to resolve the issue. 

I have activated my account, had an email confirmation but I still can't login?

Enter your mobile number as the username and then your password. If this allows access, then click into edit profile and check your email address is correct. If the email address is incorrect you can update it. If your email address is missing, then please add it to your profile.

Can’t login to the app:
I have changed phone and cannot login to the app?

Download the PA Connect App from the App Store. Once downloaded search for your school/nursery name, click the relevant icon and enter your email and password.

I have been logged out of the app and it does not recognise my password?
Enter your email address and press forgot password.
I am trying to login to the app, but it says my email is not recognised?

Enter your mobile number as the username and password. If this allows access, then click into edit profile and check your email address is correct. If the email address is incorrect you can update it. If your email address is missing, then please add it to your profile.

I still can’t log in?
Contact the school and ask them to verify that they have the correct email address and mobile number. If the details are correct, then please request a new invitation.

Please ensure you are clicking on the correct icon for your school.


My child no longer attends this school anymore can you please remove me from your app?

We are unable to remove any users without permission. Please contact the school/nursery directly and ask them to remove you from their database.

I'm receiving emails from the school that my child no longer attends.

You will need to get in touch with the school so they can remove you from their database. We are unable to do this.

General questions about the school:
I have not received the vouchers for my child/ is after school club still on this week?
We would recommend getting in touch with the school directly regarding this.
Push notifications aren’t coming through:
I have stopped receiving messages on my app. The school have sent out a message supposedly in relation to my child’s class, but I have not received it?

Check that notifications for the app are switched on. If so, then please ask the school to check that the message has been targeted correctly.

Cannot see apps content:
I cannot see any app content/ some of the tabs are blank.

This is how the targeting has been set by the school/nursery. Please contact them to request they refresh their content and set the correct targeting.

Adding additional children/users on the app:

How do I add my second child/ how do I activate their account to see them on my app?

The school/nursery will add any additional children to your account. You will not need a new invitation or a new account. Once the additional child has been added you can check your associated children inside the Profile tab.

How do i add another parent or user on the app?

Go into the app and click on more, then additional users. Add in their contact details and these will then be sent to the school to approve. Once approved they will receive an invite to the app.

How do I view more than one school on the app?

Once you have activated the second school, click on more then switch apps. You can then login to the other school. Make sure you use the switch app button to flick between the different schools as this will ensure you receive push notifications for both. If you click logout you will not receive notifications for that school and might miss something important. 

Download the app onto a new device:

How do I get the app on a new device?

Go to the app store on your smartphone or tablet. Search Parentapps Connect and download the app. Once downloaded search for your child’s school and login using the details you previously created. You can reset your password if you can’t remember it. 

Still need help? Fill in the form below.